Rate and Review Mazzola Insurance -
Terrible service -
- Mrs Turner - 8/24/2020 -
commentThe worst experience I have ever had in my life. I felt insulted , embarrassed, and humiliated by the Spanish woman. I was told I couldn’t surrender my plates because she claims to be allergic to dust and my plates probably have dust on them. Then she tells me she can only register my car or take the plates if I find a bag to put them in but she can’t do both transactions, she said make another appointment to surrender plates. After those insulting remarks she tells me again she can’t register my new car because the previous owner name isn’t signed in the right order. I said honey I bought this car from a dealer who bought the car from the auction and we have every paper we need including the title. I felt attacked, the lady never registered my car and seems to have purposely denied me service. I not only watch her do this to the black man in front of me but I was told by a friend 2 days prior that she gives black people pure hell. I will be contacting Albany and better business bureau.